Terms of use

• You must be at least 13 years old. If you are under 18, you confirm that a parent or guardian knows you are joining and agrees to these terms.
• Educator and school accounts are for adults aged 18 and over who are entitled to act in that role.
• Give accurate information when you register, keep your password to yourself and tell us if you think someone else has used your account. One person, one account.

You own what you create. By publishing it on Zelo you give us a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and distribute it within the service, and to process it for safety screening and Zilly features. The licence ends when you delete the content or your account, except for copies in routine backups and records we must keep by law.

You are responsible for what you publish. Only post work you made or have the right to share, and credit what you borrow.

You agree to follow the community guidelines. You must not misuse the service — for example by attempting to access other members’ accounts, scraping or automating the site without permission, interfering with its operation, manipulating votes or ranks, or evading a suspension or ban.

Points and ranks are a feature of the service, have no monetary value and cannot be bought, sold or transferred. Points are awarded and deducted according to the published rules, including deductions for declining or ignoring challenges. We may correct points that were awarded in error or obtained by breaking the rules.

Zilly is an AI assistant. Its output can be inaccurate or incomplete and is not a substitute for a teacher, or for professional medical, legal or other advice. You are responsible for how you use what it produces, including complying with your school’s rules on the use of AI.

We screen content before it is published and may hold, remove or restrict content, and warn, suspend or ban accounts, that break these terms or the guidelines. We will tell you the reason. You can appeal a decision once from your decisions and appeals page.

• Zelo Plus and School Pro are bought for a fixed period of one month or one year, paid in advance. They do not renew automatically.
• Prices are shown before you pay and include what you receive. When a paid period ends the account returns to the free plan; your content is not deleted.
• If a purchase went wrong, contact us within 14 days and we will correct it or refund it. Nothing in these terms limits rights you have under consumer law.

• Products are sold by verified schools, not by Zelo. The contract of sale is between the buyer and the school, which is responsible for the product, its description and its delivery.
• Zelo processes payment on the school’s behalf and keeps a commission on each completed sale at the rate shown on the pricing page.
• Schools must list only goods they are entitled to sell, describe them accurately, fulfil orders promptly and handle returns and refunds fairly and lawfully.
• Payouts are made to a bank account in the school’s name on request, after deducting commission and any refunds.

Schools and teachers must use student information from Zelo only for educational purposes, in line with the law and their own safeguarding policies, and must not export or share it for any other purpose.

We work to keep Zelo available and reliable, but we provide it “as is” and may change, suspend or withdraw features. To the extent the law allows, we are not liable for indirect or consequential losses, or for content posted by members. Nothing here excludes liability that cannot lawfully be excluded.

You can delete your account at any time in Settings. We may close accounts that seriously or repeatedly break these terms.

We may update these terms and will notify members of significant changes before they take effect. Continuing to use Zelo after that means you accept the new terms. Questions: support@zelo.app.