How can we help?

Secondary and tertiary students aged 13 and over, and educators aged 18 and over. Students under 18 should have a parent or guardian’s agreement.

Confirming your email proves the account is yours and lets us reach you about challenges and moderation decisions. You need to confirm before you can post, comment, debate or compete.

Use Forgot password on the login page. The reset link lasts one hour and signs you out everywhere else.

Settings → Account & security → Delete account. This permanently removes your profile, posts, comments and rank. Purchase records are retained in anonymised form where the law requires.

Essays, articles, poetry, research summaries, illustrations, designs, photography, scientific explanations, infographics, and educational video and audio. Written posts support Markdown.

The safety filter or Zilly held it for a moderator to check — this is routine for media from new accounts. You will be notified when it is approved or, if it is removed, told why.

A like is worth 2 points to the author; an insightful — “I learned something” — is worth 5.

Publishing (+10), reactions on your posts, helpful comments, passing post quizzes (+4), winning challenges (+40) and debates, and classroom challenges. The full table is on the Ranks page once you are signed in.

Yes: declining a challenge (−25), ignoring one until it expires (−30), forfeiting an accepted challenge (−35), and having content removed by moderators (−40). Being inactive never costs points.

Your profile has a Points ledger tab listing every award and deduction with its reason and date.

48 hours. Accept and compete, or decline. Declining promptly costs less than letting it expire.

If you decline or ignore 3 challenges within 30 days, each further one costs an extra 50 points until older ones fall outside the window.

A student can issue five challenges a day, cannot challenge the same person again for three days, and you can never have more than three waiting. If it still feels like harassment, report their profile.

The moderator scores each side on argument, evidence, rebuttal and conduct (60% of the result) and the audience votes (40%). Without a moderator’s scorecard, the audience vote decides.

No. It will help you plan, explain the ideas, give feedback on your draft and quiz you — it is built to coach.

15 a day on the free plan and 300 on Zelo Plus, resetting at midnight UTC. Originality checks are counted separately.

No. It compares your text with posts on Zelo and reviews the writing itself. It cannot search the internet, and it is guidance for you rather than a verdict.

Settings → School, then enter your school’s join code. To join a class, open My classes and enter the class code from your teacher.

Create an educator account, then choose Register a school. See Zelo for schools.

Open My orders from the account menu. Each item shows whether the school is preparing it, has shipped it or has delivered it, with a link to contact the school.

Contact the school from your order page first. If that does not resolve it, contact us with your order number.